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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 21 | 6 | 2 | 0 | 0 | 0 |
| Jun 2024 | 21 | 7 | 0 | 0 | 0 | 0 |
| Jul 2024 | 22 | 8 | 0 | 0 | 0 | 0 |
| Aug 2024 | 8 | 1 | 0 | 0 | 0 | 0 |
| Sep 2024 | 9 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 7 | 3 | 0 | 1 | 1 | 1 |
| Dec 2024 | 3 | 1 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
Nothing is too much trouble i am happy
Posted on: 03/12/2024
Posted on: 03/12/2024
The majority of staff are helpful, patient, understanding to your needs and kind, which to me is a must in a drs surgery.
Posted on: 20/11/2024
Always been able to get an appointment
Posted on: 20/11/2024
I have had a long medical history and the doctors and staff at Whipton Surgery have always responded to my needs
Posted on: 14/11/2024
Phlebotomist was experienced and reassuring.
Posted on: 13/11/2024
Friendly and very efficient staff in every department. Everyone is very helpful and willing to go out their way to help. No problems getting appointments I need.
Posted on: 06/11/2024
Extremely friendly nurse, made me feel very comfortable having bloods taken.
Posted on: 06/11/2024
Everybody was so helpful, friendly and professional
Posted on: 01/11/2024
The reception staff are friendly/helpfull, i had a few appointments in one week and each visit was great
Posted on: 01/11/2024
We have always had an excellent response and subsequent follow-up care.
Posted on: 01/11/2024
The surgery is very popular with alot of people i know,also the reception staff are brilliant ,i have been with this surgery all my life and would highly recommend.
Posted on: 25/09/2024
Great doctors been there all my life
Posted on: 10/09/2024
I like being part of asmaller practise as its far more personal
Posted on: 09/09/2024
Good service, polite and punctual
Posted on: 09/09/2024
The doctor I saw eas very helpful, I felt like she listened to my concerns and answered all my questions.
Posted on: 05/09/2024
Always such friendly staff. Wonderful nurse.
Posted on: 04/09/2024
Very happy with the care and attention the doctors and staff provide
Posted on: 03/09/2024
Always a friendly atmosphere when I go into reception and the wait time to see the Doctor is very good.
Posted on: 03/09/2024
The service that I have always received from Whipton Surgery is excellent.
Posted on: 28/08/2024
I would like to take this time to thank Jean for her patience and brilliant manner yesterday. She had to take a blood sample and my veins would not play ball. Her experience and expertise shone through. I was dehydrated and sweaty, which didn't help. Thank you so much for making me feel at ease Jean. You are a credit to Whipton Surgery. Many thanks
Posted on: 20/08/2024
Friendly staff who take the time to treat you with care.
Posted on: 08/08/2024
My appt was for regular bloods. I was greeted by chloe who immediately put me at my ease. I hardly felt the needle which is a special ability.
I explained a problem with my meds and she organised a phone call from the pharmacist
I left feeling very happy with my visit
Posted on: 07/08/2024
The doctors I had this morning were both friendly and kind
Posted on: 06/08/2024
Top level care from the moment the phone is answered at reception. Tge reception staff are friendly, cheerful, efficient, knowledgeable, supportive and if they don’t know the answer, they will find the someone who does know ASAP. Dr Stanford is highly intuitive, empathetic, kind, supportive, warm, reassuring, patient, and thorough. She is a very experienced GP, efficient, effective, reliable, understands both mental and physical health and treats the individual as a person who has a condition, she does not merely see the condition and then gives generic advice. The Whipton Surgery is the finest example of how all GP surgeries should be snd I am so thankful to be on their books!
Posted on: 05/08/2024
Amazing consultation and result! Fully recommend this doctor. Very friendly, listened and acted.
Posted on: 01/08/2024
Efficient service
Posted on: 26/07/2024
Staff always helpful and friendly
Posted on: 24/07/2024
Good experience - made allowances for anxiety of person with ASC and learning difficulties. Friendly welcome at reception and warm care offered by nurse
Posted on: 24/07/2024
The reception was very great and friendly.
Posted on: 24/07/2024
Very quick only waited 3 minutes in the waiting room. The nurse i had was very proffessional talked me through wverything beforw doing anything she was very lovely and made me feel comfortable through out the appointment. On way out needes to make appointment for aomething else and the lady on reception was very polite and helpful
Posted on: 22/07/2024
I love my doctors there always helping me and very supportive they will respond same day
Posted on: 22/07/2024
Straight to the point to certain topics, but also welcomed and felt safe to talk about anything or exposing myself to doctors/ nurses.
Posted on: 19/07/2024
Today was my first visit at Whipton Surgery, I received a nice welcome from reception.
Appointment was on time, with lovely nurse, who explained the procedure and what to expect. If I am correct, the nurse's name was Daisy, very professional.
We had a good conversation, very relaxing approach from her.
Posted on: 18/07/2024
Excellent service.
I was called through to the nurse 15 minutes early.
My PSA Blood test result was available in under 24 hours.
Answered the phone within one minute.
Posted on: 17/07/2024
Staff very friendly and efficient when making appointments and when visiting your practice. Follow up texts with results and advice also very prompt.
Posted on: 14/07/2024
I felt listened to. A thorough consultation.
Posted on: 08/07/2024
Because the receptionist are always spart friendly and very helpful and my diabetic nurse Daisy is always very professional and explains how i need to take care and control my diabetes
Posted on: 06/07/2024
They are a fantastic surgery
Posted on: 05/07/2024
Always receive a friendly reception.
Appointment on time.
Posted on: 05/07/2024
I’ve always been see on time and every one is very friendly and treat you well.
Posted on: 04/07/2024
I have been with this Practice for approx 40 years. Even with change of doctors and my now complex medical needs everyone is always ready to help and advise .
From reception right through it's wonderful.
Posted on: 04/07/2024
Ive never had another surgery as always lived local. They are usually very helpful
Posted on: 04/07/2024
Since having a bad experience...the way everything is done has definitely improved not just from my personal experience but from what ive heard.
Posted on: 03/07/2024
I have been with the practice for many years and have always received excellent care. I fully respect and trust my GPs advice. The whole team at the practice provide a welcoming and professional service.
Posted on: 03/07/2024
Since having been registered with this practice since birth when the building was further up the road, I have consistently received the same level of care which has been excellent throughout. I am now in my 68th year and have never been refused an appointment if and when I have needed one, or a callback if it is something that can be discussed over the phone. Everyone at Whipton Surgery seem to be able to multitask, they’re kind and caring and work together efficiently. They make a great team! Thank you. I really appreciate what you do.
Posted on: 02/07/2024
In years of being with the surgery the service from every doctor has always been excellent
Posted on: 02/07/2024
The service he received from Dr Stanford on Monday was excellent, he called and was seen the same day, he also appreciates the excelled service from Chloe
Posted on: 25/06/2024
I feel comfortable with jean she has never hurt me or bruised me , explains whats going to happen and does her job professionally every time !
Posted on: 24/06/2024
I think the staff are extremely helpful and explain everything in full. The doctors have time to see you and explain the best way forward for your treatment. When you are worried about something you don’t feel as though you are wasting the GPs time when you talk about it.
Posted on: 24/06/2024
I’ve always found them helpful, patience and care for you. My only criticism is how long you have to wait for an appointment, which is not there fault, as there are so many people needing attention, for so many illness and our society is getting a lot more elderly needing attention.
This is happening to all dr surgeries.
Posted on: 20/06/2024
Quick service. Helpful staff, very easy to communicate with the staff
Posted on: 19/06/2024
All the doctors are very caring sit listen to you also good communication skills make you feel at ease
Posted on: 17/06/2024
I’ve been a patient here for years and also work in the nhs. My experiences and interactions have always been positive with all staff.
It’s sometimes a little difficult to get through on the phone but the use of the internet triage system works well.
Posted on: 17/06/2024
Excellent care and service. Very friendly, considerate and professional
Posted on: 15/06/2024
From the welcoming voice on the phone to receptionist at the desk early morning appointment. Prompt GP response to an online consult. The nurse made me feel relaxed and less anxious. Over excellent service.
Posted on: 14/06/2024
I was on time for my appointment and was seen quickly by the nurse, who was polite and very professional with giving me my Shingles vaccination. She also offered me a pneumonia vaccination which I accepted.
I expected some discomfort and I can be a baby when having injections but… on this occasion, I felt very little pain or discomfort and now, 4 hours later, I am still experiencing no pain.
Posted on: 13/06/2024
I have always found the surgery helpful and efficient and the staff friendly and professional. I have no complaints, even during lockdown I was able to get the help I needed.
Posted on: 13/06/2024
It was an ongoing problem, and asked to see a GP in person to discuss the way forward. I received a message the same day asking me to book a F2F appointment which I did.
Posted on: 11/06/2024
Because the respect and attention given to me was first class
Posted on: 11/06/2024
Everyone is nice and polite
Posted on: 10/06/2024
Because the surgery is good!
Posted on: 10/06/2024
Helpful receptionist and very gentle and kind nurse who did my blood test ( Jean )
Posted on: 10/06/2024
Seen on appointment time , very pleasant nurse seen
Posted on: 10/06/2024
Doctors and nurses are always friendly and helpful reception staff are the same
Posted on: 06/06/2024
Ive been with dr stanford and the surgery for yrs and have never had a problem
Posted on: 06/06/2024
Polite receptionist. Good timings with appointments.clear and concise consultation.
Posted on: 06/06/2024
There were so helpful and prompt in their response
Posted on: 04/06/2024
Always very welcoming and take all your worries serious.
Posted on: 03/06/2024
Doctor was extremely helpful and explained everything to me .
Posted on: 03/06/2024
My husband and I are needing more medical attention as we age. In my husband’s condition the case is more complex. Every time we have needed medical attention we have always been seen and the follow-up treatment when needed has been prompt. Doctors, nurses and receptionists work in perfect harmony. When you first approach them, and you are not feeling well, the reception team soon dissipates all anxiety. They listen, they make you feel at ease.
Posted on: 30/05/2024
I have always been made to feel comfortable when I have had to visit the GP, I have felt listened to and had the best treatment and care
Posted on: 24/05/2024
Always great service at reception who are friendly and helpful. The care from the doctors is superb- no drama just comprehensive, timely, comprehensive care
Posted on: 22/05/2024
because your surgery is run superb all the staff are always happy, and if we are urgent over something you always accommodate us with an appointment.
Posted on: 21/05/2024
I have recently seen Dr Lort and Jean for bloods and cannot recommend them enough. Dr lort is a really good listener, is very thorough and I feel like she really listened and understood my problems. She doesn’t make me feel rushed in my appointment and I’ll definitely want to see her again. Jean has always been very friendly, puts you at ease and makes you feel really welcome and relaxed when taking blood, you almost forget she is jabbing you with a needle. All the other doctors are great but these two stand out in particular for me.
Posted on: 21/05/2024
Dealt with by Jean who I have always found to be professional, efficient and friendly. always greeted with Smile from the reception team.
Posted on: 20/05/2024
Because I am happy with the treatment I get as a whole. There could be one or two ways to try and make things a bit better, but, I think that is the same all over???
Posted on: 17/05/2024
Very happy
Posted on: 16/05/2024
Because I have been given a good service and support from Whipton surgery
Posted on: 16/05/2024
The Whipton Surgery staff - reception, admin, GP’s, nurses, phlebotomists, managers, are worth their weight in gold. This is a brilliantly run practice, I never feel like so am inconveniencing them, it is efficiently and effectively run, I can generally get a call back from a GP or effective advice online the same day and I am always grateful and thankful that both myself and my mum are registered with this surgery. I would recommend the Whipton Surgery to all my friends and family, and I do, regularly!
Posted on: 16/05/2024
Nurses and HCA’s have been excellent but I’ve have mixed experiences with GP conversation. The lack of women’s health understanding was disappointing.
Posted on: 16/05/2024
Very pleased with the practice
Posted on: 16/05/2024
A friendly and helpful staff.
Posted on: 14/05/2024
Because everytime i been ill you seen me stright away and sorted me out with sending me hospital or sending me to different doctors.
Posted on: 13/05/2024
The service I have received from the practice over the last 12 months has been excellent, speed of appointments, helpfulness and friendliness of staff... Thank you, keep up the good work...!!
Posted on: 13/05/2024
Jean who always does my bloods is the very best. If I ever have bloods anywhere else, the phlebotomist struggles to draw enough/find a vein etc. Jean is fantastic. Additionally, she is the friendliest lady, who always makes me feel at ease.
Posted on: 13/05/2024
Happy Not had a lot of experience there yet though ( thankfully)
Posted on: 13/05/2024
Wonderful care help and advice and treatment I am always given by DrGeorge
Posted on: 12/05/2024
Because the care has been above and beyond
Posted on: 10/05/2024
Every time I have spoken to the practice it was been really welcoming. At my old practice I didn’t feel heard whereas here I feel supported
Posted on: 09/05/2024
We have been with this surgery all our married life. It's like coming to see old friends. Very good service too, which is important as we both have long term health conditions.
Posted on: 09/05/2024
The staff are friendly and efficient, and I find that by using the online form I get prompt advice/appointments.
Posted on: 09/05/2024
Good service
Posted on: 09/05/2024
Friendly and caring
Posted on: 09/05/2024
We all feel so lucky living close to this surgery. All the staff are friendly, helpful and extremely caring. Everyone goes above and beyond which considering the financial straits and rhetoric that comes from the present government is nothing short of a miracle. You're brilliant and we thank you
Posted on: 09/05/2024
Just so hard to get appointments these days
Posted on: 09/05/2024
My previous Gp was a nightmare and terrible So I choose the Whippton Surgery ,This Surgery is really Amazing. .Staffs were very helpful .Quite easy to get the appointments..Doctors were very focussed to treat the patient problems and concerns. .
Posted on: 02/05/2024
Excellent reception team
Always helpful and friendly
Posted on: 05/09/2023
First class service from a first class doctors surgery.
Posted on: 20/06/2023
Very helpful, polite, caring and from receptionists, nurses and Dr's all have helped, even if the answer is not known by the person I have asked, they will find out from someone that does and get back to me. Wonderful service from all. Keep up the great standards
Posted on: 03/06/2023
I've been coming here for 5 years and always had quality care. When I had cancer all the doctors and staff were kind, helpful and supportive always had time to listen to my worries
Posted on: 15/08/2022
I telephoned the surgery at 8.30 and was given an appointment that morning
All the staff were friendly and professional
I was given a prescription and advice for the throat infection I came in for
As well as this the doctor gave me time and space to talk about my cancer diagnosis and treatment
I was given time, support and I left the surgery feeling so well listened too and so well supported
I cannot thank the doctor enough, she was just perfect!
Posted on: 28/07/2022
Excellent team
Posted on: 12/07/2022
Found the staff friendly and professional and made me feel at ease from the moment I entered the surgery.
Posted on: 13/07/2021
My wife and I have been with the surgery since the late 1970s , it has seen us through cancer twice, new hips twice, and numerous other potentially serious problems, in all that time we have had nothing but complete support and care. You can consider yourself fortunate if you are joining here.
Posted on: 10/07/2021