We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. If the Doctor prescribes you repeated courses of treatment, you may be able to obtain a repeat prescription from the surgery without being seen each time. From time to time we will ask you to see your doctor to review your medication. We do this to monitor your illness and medication.
In line with the Department of Health’s recommendations, you will only receive one or two months supply of any medication with each prescription. Most prescriptions are issued with their scientific name (generically) and not the industry trade name.
Please note that we require at least 48 hours’ notice to process prescription requests (excluding weekends and public bank holidays). In an emergency, please discuss your request with the receptionist.
To obtain a repeat prescription please complete your prescription counterfoil, marked with the medication you require. Please also indicate whether you will collect the script from the surgery or want it sent to the local chemist. If you would like your script sent to you in the post, please enclose a stamped addressed envelope and allow time for postage.
You can then:
1. Hand the request over the reception counter
2. Post the request to us
3. If it is out of hours, post your request through our letterbox, or
4. Request your prescription on-line using the internet
In order to avoid any mistakes being made, we can only accept a computer slip or a written request. Therefore, repeat prescription requests are not taken over the telephone.
Prescriptions can be collected:
1. From reception
2. Posted to you (provided that a stamped self-addressed envelope is enclosed with the request), or
3. Sent to one of the local chemists by prior arrangement
Using EMIS Access, you can now order your repeat prescriptions from the comfort of your own home, work or on the move – in fact wherever you can connect to the internet!
What’s more, because EMIS Access is a 24 hour online service – you can do this in your own time, day or night meaning that you can request a repeat prescription without visiting the surgery or pharmacy.
We are now one of 800 surgeries across the country offering this service.
EMIS Access is not just for ordering repeat prescriptions – the popularity of online prescription ordering has led to more online features being added, including:
• Booking appointments
• Change of address
• New patient pre-registration
• Secure messaging
Registration is easy:
1. Ask at reception for a registration letter – this will provide you with all the information you need to register to use the EMIS Access facilities.
2. Visit and navigate to the EMIS Access pages on www.patient.co.uk
3. Then click and create your account
4. Enter your personal registration details exactly as they appear on the registration letter. If the information does not match, your registration will not be
For more information on the features of EMIS Access and how to register for the service – pick up a patient information leaflet or speak to one of our receptionists.
Please note we still require 2 working days to process your prescription request and we cannot deal with any requests for medication not on your repeat list.
All information sent to us via EMIS Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.
If your repeat medication rarely changes, then you would be ideally suited to a new service called “repeat dispensing”. With the Doctor’s agreement, a prescription could be generated that can run to your next review date or for six or twelve months.
Your chosen pharmacy will hold the master prescription and usually the monthly forms for each subsequent repeat. You will need to contact this pharmacy each month so that they can give you further supplies, until you start the next repeat dispensing prescription, which you can take to any pharmacy.
When the last repeat is dispensed, the pharmacy should prompt you to contact the surgery and arrange for a further repeat dispensing prescription to be generated, which will include a full review of your medication and any blood tests or monitoring, during the period before the next supply is required.
While the repeat dispensing prescription is still active, which can be for up to 12 months, you will not need to go back to the surgery for further supplies of your usual medicines. If you are otherwise unwell, then you should arrange to see your doctor in the usual way.
The service should be more convenient for you the patient and it should reduce the pressure on receptionist staff at the surgery.
Your local pharmacist is available to discuss your repeat medication and to answer any drug queries that you may have. Any questions arising will be shared with your regular doctor.