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Patient Charter

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Patient Charter

Patient’s Rights

We are committed to giving you the best possible service. This will be achieved by working together so help us to help you. You have a right to, and the practice will try to ensure that:-

  • You will be treated with courtesy and respect.
  • You will be treated as a partner in the care and attention that you receive.
  • All aspects of your visit will be dealt with in privacy and confidence.
  • You will be offered a health check on joining the practice.
  • You will be seen by a doctor for urgent conditions on the same day that you request assistance.
  • You will be seen by the doctor of your choice subject to availability.
  • In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more
    than one further call.
  • You can bring someone with you, however you may be asked to be seen on your own during the consultation.
  • You have a right to receive appropriate drugs and medicines.
  • Repeat prescriptions will normally be available for collection within two working days of your request.
  • If you and the GP agree, you have the right to be referred for specialist or second opinion, at a hospital of your choice.
  • Information about our services on offer will be made available to you by way of posters, notice boards and newsletters.
  • You have the right to see your medical records or have a copy, subject to certain laws. A small fee may be charged to cover costs.

Patient’s Responsibilities

  • With these rights come responsibilities and for patients we would respectfully request that you:-
  • Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you.
  • Attend appointments on time and check in at reception. Patients who are more than 15 minutes late for their appointment may not be seen.
  • If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel. Appointments are
    heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need.
  • An appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made.
  • Patients should make every effort to present at the surgery to ensure the best use of nursing and medical time. Home visits should be medically justifiable
    and not requested for social convenience. Requests should be made before 11.00am.
  • Please request urgent appointments, if possible, before 11.00am.
  • Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date.
  • Read the practice leaflets and other information that we give you. They are there to help you use our services. If you do not understand their content please
    tell us.
  • Let us have your views. Your ideas and suggestions whether complimentary or critical are important in helping us to provide a first class, safe, friendly
    service in pleasant surroundings.