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Other Services

 

Referrals

If any health professional thinks that you could benefit from a further opinion or support from another service or agency, they will discuss this with you. If they are going to make a written referral you can ask for a copy of this letter or form. We will endeavour to process routine referrals within 5 working days of your initial appointment and 2 working days if it is urgent.

Choose and Book

Patients who are being referred to a Hospital Consultant for further opinion have a right to choose a provider from a list of at least 4 local hospitals approved by the Primary Care Trust. Your GP or the admin team can provide you with information on waiting list times and hospital choice.

The GP would then send your referral letter to the hospital of your choice, and you will be advised of your unique password and how to contact the Hospital Booking Service to make an appointment.

The GP or Practice will give you an information sheet about ‘Choose and Book’, which encourages patients to phone NHS Direct on 0845 46 47, if you want to obtain further information about the hospitals and specialities that are available.

If you want to have time to think about your choice of hospital, we can delay your referral letter until you inform us of your decision.

Sick Certificates

For the first 4 days of any illness you do not require any form of certification. It is for you to decide if you are fit to work. For the next 3 days (including Saturdays and Sundays) you must fill in a self-certification form, SC2, which is available from your employer. GPs cannot issue statutory sick notes for less than 7 days illness. If employers or insurance companies request private sick certificates a fee will be charged.

After a period of 7 days, you are required to see a GP who will issue a statutory sick certificate (Med 3 or Med 5), if deemed appropriate.

Non-NHS Work and Completion of Forms

GPs are often asked to complete a variety of forms for patients, such as for the Benefits Agency or for Life Assurance, and under NHS legislation, they do not have to undertake this work, but if they choose to, they can charge for it as a private service.

The GPs in this practice want to concentrate their efforts on NHS work and therefore might not undertake lengthy items of non-NHS work.

Any agreed items of work, GPs will try to complete within 5 working days, so please do not ask for them to be done sooner. Payment should be agreed and made before the form / paperwork is completed.

Please note that GPs and other health professionals cannot sign Passport Applications, if they have not known the patient for at least 2 years.

All the work listed below is classed as non-NHS work, however, as an additional service to patients, the GPs will do:

DS 1500 Forms

  • Loan Protection Forms
  • Travel Insurance Claim Forms
  • Incapacity Benefit Forms IB113
  • Reports for the coroner

Depending on workload, the GPs might not do:

  • Disability Living Allowance Forms
  • Department of Work and Pensions Forms (except those required under the NHS)
  • Attendance Allowance Forms
  • Medical Reports for Insurance and Mortgages
  • HGV and Taxi Medicals
  • Diving Medicals
  • ‘Looked after children’ Medicals

A list of current charges is displayed in the waiting room or can be obtained from reception.

Carers’ Register

A carer is someone, who, without payment, provides help and support to a partner, child, relative, friend or neighbour, who could not manage without their help. This could be due to age, physical or mental illness, addiction or disability.

A young carer is a child or your person under the age of 18 carrying out significant caring tasks and assuming a level of responsibility for another person, which would normally be taken by an adult.

Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age. Many carers do not consider themselves to be one; they are just looking after their mother, son, or best friend, just getting on with it and doing what anyone else would in the same situation.

Taking on a caring role could mean facing a life of poverty, isolation, frustration, ill health and depression. Many carers give up an income, future employment prospects and pension rights to become a carer. Many carers also work outside the home and are trying to juggle jobs with their caring responsibilities. The majority of carers struggle on alone and do not know that there is help available to them.

We are interested in identifying carers, especially those people who may be caring without help or support. We feel that caring for someone is an important and valuable role in the community. We further believe carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

As a Carer, you may be entitled to have your needs assessed by Social Services. A Carer’s Assessment is a chance to talk about your needs and the possible ways help could be given. It also looks at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment.

If you are a carer, this is an ideal opportunity to let us know so that we can update our records and pass on your details to the relevant organisations who can provide information and advice. Further information can be sought from reception or from our notice board in the waiting room.