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CQC Inspecting Rating – 26.07.18

Safe Effective Caring Responsive Well-led Overall Population Group
 

Older People

 

Good

 

Good

 

Good

 

Outstanding

 

Good

 

Good

People with long term conditions  

Good

 

Good

 

Good

 

Outstanding

 

Good

 

Outstanding

Families, children & young people  

Good

 

Good

 

Good

 

Outstanding

 

Good

 

Outstanding

Working age people & recently retired  

Good

 

Good

 

Good

 

Outstanding

 

Good

 

Good

People in vulnerable circumstances  

Good

 

Good

 

Good

 

Outstanding

 

Good

 

Good

People experiencing poor mental health  

Good

 

Good

 

Good

 

Outstanding

 

Good

 

Outstanding

We have been awarded an overall rating of GOOD.

The CQC noted the following areas of outstanding practice:

  • The practice nurse provided a complex wound dressing service.
  • The clinical team had introduced a domiciliary visiting nursing service for patients whose needs did not meet the threshold of the community nursing teams. 82 home visits from the practice nurse in seven months had been completed to offer additional services including ECG (Heart tracing), nebuliser treatment, urgent blood tests and long term condition monitoring.
  • The nurse had been runner up in the local 2018 Practice nurse of the year award for this service.

 

CQC Inspection Rating – 15.07.15

Safe

Effective Caring Responsive

Well-led

Older People

Good

Good Outstanding Good

Good

People with long term conditions

Outstanding

Outstanding Outstanding Outstanding

Outstanding

Families, children & young people

Good

Good Outstanding Good

Good

Working age people & recently retired

Good

Good Outstanding Good

Good

People in vulnerable circumstances

Good

Good Outstanding Good

Good

People experiencing poor mental health

Good

Good Outstanding Good

Good

 

We have been awarded an overall rating of GOOD.

The CQC noted the following areas of outstanding practice:

Twice weekly the practice nurse had protected time to visit patients with long term conditions in their own homes to undertake annual health reviews. This enabled patients to be realistically assessed in their own surroundings; reducing the stress, strain and risk of exacerbating their illness by visiting the practice.

Reception staff were trained to undertake some health checks for patients and were able to provide a flexible pop-in clinic service. Staff said they enjoyed the challenge of new learning and were enthusiastic to provide patients with a good service.

The practice nurse performed complex leg ulcer dressings in the practice following extended training. This meant patients were able to receive this complex treatment at the practice avoiding the need to attend the community leg ulcer clinic on the other side of the city. This service was over and above what was expected from the practice in the GP contract and had improved outcomes for patients.

A home nebuliser service was provided by the practice to help patients retain their independence at home. This was used when a patient known to have respiratory disease had exacerbated symptoms. The GP and nurse visited these patients at home and initiated nebuliser treatment, assessing their suitability to self-medicate using the nebuliser until symptoms improved.