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URGENT NEW GUIDANCE FOR PATIENTS – 11.06.2020 From Monday 15th June 2020 in line with the latest advice from the Government, we are asking ALL patients attending the practice to wear a face covering, please be aware we cannot let you into the surgery if you arrive to your appointment without one. For advice on how to make your own face covering, please go to: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering?fbclid=IwAR3tFfU-dJ1YA8Gof_W36JVgbEycPE4zbam9xXOkoWrQs-TLaGfQ-5ZbjW8
VERY IMPORTANT PATIENT INFORMATION – CORONAVIRUS (COVID-19)
In accordance with Department of Health guidance our online appointment booking service has been temporarily disabled to reduce infection risk, we apologise for any inconvenience this may cause. The surgery remains open but the doors are currently locked  and in order to avoid spreading the virus we have changed to a phone-first system for the time being. If you need to speak to a doctor the receptionist will take brief details of your condition or query over the phone and arrange for a GP to call you back the same day and offer an appointment if needed. At busy times there may be a delay before a doctor can call you back, but we will continue to return calls throughout the day based on clinical priority. Please bear with us during this busy time as we do our best to provide essential services in the face of unprecedented demand, and pressures on staff time an resources. Should you require a repeat prescription please use the NHS App, Patient Access, email us or drop it into the letterbox outside the surgery. Please consider downloading and using the NHS app on your phone as a convenient portal for the 111 service and for all up-to-date health advice. The NHS across Devon will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice. The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change. The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19). The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
  • a high temperature above 37.8 C – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home. Use the NHS 111 online coronavirus service if: • you feel you cannot cope with your symptoms at home • your condition gets worse • your symptoms do not get better after 7 days Only call 111 if you cannot get help online. Stay At Home advice can be found here. Everyone is being reminded to follow Public Health England advice to: • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel. • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available. • Avoid touching your eyes, nose and mouth with unwashed hands. • Avoid close contact with people who are unwell. Information remains subject to regular change and updates. More information can be found on the NHS website here.

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VERY IMPORTANT INFORMATION – GP Partner Changes Dear Patient We are very pleased to announce the appointment of two new GP Partners at The Whipton Surgery. Dr Susanne King will start in August and Dr Matthew Dennison will start in September 2019. Many of you will already have met Dr King who has been part of the team for 12 months. She will work on Mondays, Tuesdays and Thursdays. Dr Dennison will work on Wednesdays, Thursdays and Fridays. He has been working as a GP in Devon for the last 2 years. Dr Harrill and Dr Bunkall will retire at the end of August. Dr Harrill has been at the surgery since 1988, and Dr Bunkall since 1990. Between them, that’s a total of 60 years of care for the people of Whipton. We know that this will enable the Surgery to continue to provide just the same family practice services with the same ethos of care. Best wishes Dr Guy Harrill, Dr Sally Bunkall, Dr Saskia Stanford, Dr Georgina Benzimra, Dr Susanne King, Dr Matthew Dennison. CQC Inspecting Rating – 26.07.18
Safe Effective Caring Responsive Well-led Overall Population Group
  Older People Good Good Good   Outstanding Good Good
People with long term conditions Good Good Good   Outstanding Good   Outstanding
Families, children & young people Good Good Good   Outstanding Good   Outstanding
Working age people & recently retired Good Good Good   Outstanding Good Good
People in vulnerable circumstances Good Good Good   Outstanding Good Good
People experiencing poor mental health Good Good Good   Outstanding Good   Outstanding
We have been awarded an overall rating of GOOD. The CQC noted the following areas of outstanding practice:
  • The practice nurse provided a complex wound dressing service.
  • The clinical team had introduced a domiciliary visiting nursing service for patients whose needs did not meet the threshold of the community nursing teams. 82 home visits from the practice nurse in seven months had been completed to offer additional services including ECG (Heart tracing), nebuliser treatment, urgent blood tests and long term condition monitoring.
  • The nurse had been runner up in the local 2018 Practice nurse of the year award for this service.
CQC Inspection Rating – 15.07.15

Safe

Effective Caring Responsive

Well-led

Older People

Good

Good Outstanding Good

Good

People with long term conditions

Outstanding

Outstanding Outstanding Outstanding

Outstanding

Families, children & young people

Good

Good Outstanding Good

Good

Working age people & recently retired

Good

Good Outstanding Good

Good

People in vulnerable circumstances

Good

Good Outstanding Good

Good

People experiencing poor mental health

Good

Good Outstanding Good

Good

We have been awarded an overall rating of GOOD. The CQC noted the following areas of outstanding practice: Twice weekly the practice nurse had protected time to visit patients with long term conditions in their own homes to undertake annual health reviews. This enabled patients to be realistically assessed in their own surroundings; reducing the stress, strain and risk of exacerbating their illness by visiting the practice. Reception staff were trained to undertake some health checks for patients and were able to provide a flexible pop-in clinic service. Staff said they enjoyed the challenge of new learning and were enthusiastic to provide patients with a good service. The practice nurse performed complex leg ulcer dressings in the practice following extended training. This meant patients were able to receive this complex treatment at the practice avoiding the need to attend the community leg ulcer clinic on the other side of the city. This service was over and above what was expected from the practice in the GP contract and had improved outcomes for patients. A home nebuliser service was provided by the practice to help patients retain their independence at home. This was used when a patient known to have respiratory disease had exacerbated symptoms. The GP and nurse visited these patients at home and initiated nebuliser treatment, assessing their suitability to self-medicate using the nebuliser until symptoms improved.